HELP - sound problem

So for some reason I woke up and my sound was weird. I don't know if I accidentally pushed a button or if someone else did or what.

It used to be super loud when I turned it up to play music, but now it's like I can barely hear it and it's all the way up.

When I used my volume button, it used to be set only for the video or music volume but now it's on call volume for some reason and I hardly call people as it is.

This is so fustrating and I don't want to have to go to Verizon.

Its a...

HELP - sound problem

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