moto e4Plus and Android 7.1.1 - trouble with xfr of pix

Phone: Motorola e4 Plus
OS: Android 7.1.1
PC OS: Windows 7 on one and Windows 10 on the other. Both patched and updated to present levels.
Security Software installed: BitDefender - both on moto and PCs - all at same version/updates
Problem: Inability to view any files or folders in Windows 7 or 10 when moto e4Plus is connected either by Bluetooth or USB.
What I have done so far:
1. Contacted Motorola - they didn't have a reason why this should not work, but gave me this to do, which...

moto e4Plus and Android 7.1.1 - trouble with xfr of pix

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