S8 reading files from Memory Card

hi all, looking for some support.
I have user who originally had a BB10 with a memory card installed for which he saved Photos and Videos. He then moved to a S7 and Used the same memory card in the S7 the JPEG and Video files worked fine on the S7. He has now moved to a S8 the device see the card and the files but they cannot be opened no matter what app you try. If he takes the card out and puts in back in his old S7 the files are 100% accessible.

Any ideas why the S8 would see the card...

S8 reading files from Memory Card

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